Process + Policies
GENERAL POLICIES // ORDER PROCESS :
PRODUCTION COSTS :
We do not have a minimum quantity for any screen print or vinyl orders.
However, higher quantities can dramatically decrease the price per unit.
If you are flexible on quantity, please ask us what the closest price break is for your order.
ARE YOU A NON PROFIT?
We love that you want to give back!
We give discounts on printing and design services to organizations that qualify.
LOOKING FOR SPONSORSHIP?
Send us an email! Applications are always welcome.
APPAREL PRICES :
Apparel prices change each year at the control of our wholesalers and are subject to change without notice.
We do not have standard price lists available due to the massive selection of options available from our wholesalers.
We can send apparel catalogs at your request and you can also check out the whole selection at the following wholesalers we use :
We also offer more brands such as bella-canvas, alternative apparel, american apparel, sport tek, and district threads through additional wholesalers. Please let us know if there is a specific brand our style you are looking for and we can accommodate your needs.
GRAPHICS // ARTWORK :
When you order with us, we offer free help transferring digital & non - digital designs into a printable format. We will keep your past orders and all associated artwork on file for you anytime you need it. We create all artwork in vector format which means the same file we used to make the t-shirts you love, can easily be used to make a promotional banner, glassware, stickers, business cards and more!
Have an idea? We can create logos and original designs to meet your needs. Want to tweak an existing design? Simply email us with a request for any help with changes you need. We are here to help!
All artwork, and services provided by Liet Unlimited LLC remain the property of Liet Unlimited LLC unless written permission is granted by our designers.
SCREEN SET UPS :
Please submit digital / vector artwork files in the following formats to our designers :
.PDF .AI .PSD .EPS .JPEG .GIF .TIFF
If your file does not have one of the above ending extensions. Send us any files you have that we can use to recreate artwork in a vector format for you.
We can print up to (6) different ink colors per design with any desired custom graphic placement options.
Custom pantone ink color matching available upon request and at an additional charge.
We charge $5.00(per screen) ink color changes to graphics.
Reorders of previous projects receive a 50% discount on set up costs on their order.
There is no extra charge for choosing multiple apparel colors to be printed with the same ink colors.
Screen set up costs are based off the number of ink colors per design.
We charge $15.00 per screen / color.
For example: (3) color graphic = (3) screens needed = $45.00 screen set up
FINALIZING YOUR ORDER :
The completion date of the project will be determined when final proofs are approved and full payment is received for your order.
Print samples must be approved in person. If a print sample is not needed, digital mock ups must be approved. Keep in mind that we can not 100% guarantee ink color in digital proofs to match real life prints due to the differences between screen translation of colors. We do guarantee orders printed from an approved print sample.
Approved proofs will be printed as proofed. We will not refund and error that was sent to production and approved in the final proof stage.
After you approve your final quote and proofs, it will be converted into an invoice & proofs package for you review accuracy and make any final adjustments. After the final invoice & proofs have been approved, payment arrangements will be made.
Once payment is received (we require a minimum of 70% deposit or full payment), we will order apparel, products and supplies needed for you order and put your order on the production schedule and give you an estimated completion date.
If you do not have a specific deadline, we will set one for you. If you DO have a specific deadline please let us know right away so we can make sure it is marked on our production schedule.
TURN AROUND TIME :
Once your order has been finalized, our standard turnaround is 3 - 10 business days.
Turnaround time may be longer depending on our current production schedule or if your order is high in quantity, has a high level or difficulty, has multiple colors and graphic placements or comes from multiple wholesalers.
HAVE A LAST MINUTE DEADLINE?
No problem. We have options available that we can order and get to you in as little as 1 - 2 business days. Rush orders may be subject to a rush order fee.
Clients are responsible for shipping / freight charges on all orders that do not qualify for free shipping.
Your order must be paid in full before we will release your product to you or ship it out.
Liet Unlimited will ship your order via FedEx Ground or FedEx International Ground unless a specific shipping method is requested or shipping account is to be used.
We are not responsible for unforeseen delays with shipping carriers that are beyond our control and effect the expected delivery date (ie : weather delays, natural disaster, holidays, etc).
International shipments may be subject to a border delay, GST duties, or brokerage charges at the buyer’s expense. Liet Unlimited is NOT responsible or in control of these charges.
Shipping charges will be included in your order invoice or billed separately and you will be notified of charges from the shipping company immediately.
Everyone loves cash, but we accept several payment methods for your convenience.
Please make all checks payable to :
LIET UNLIMITED LLC
We also accept Visa, Mastercard, American Express, Discover, and PayPal payments.
Orders paid via PayPal must use a form of "instant" payment.
Wire transfer / ACH information available upon request.
Please do not mail cash payments.
Contact Taylor James (firstname.lastname@example.org) to set up a time to drop off payment.
International customers are responsible for currency conversion fees.
All quotes are given in USD and must be paid in USD.
RETURN POLICY :
Once an order has been finalized and paid for the order can not be cancelled and payments will not be refunded unless we approve of your cancellation.
If you do need to cancel your order you have 3 days from date your invoice has been paid to request a cancellation.
Orders that have already begun production cannot be cancelled for any reason. Refunds will not be given for orders finalized and paid.
Once apparel has been ordered from our wholesaler it is the responsibility of the customer to pay for merchandise restocking fee of 20% if apparel needs to be sent back to the wholesaler due to an order cancellation. The customer is also responsible for any associated freight costs for returning merchandise to the wholesaler. The restocking fee is not our fee - it is a fee our wholesaler charges to take merchandise back. The wholesaler will not accept merchandise back after 12 days from original order date.
CANCELLATION FEE :
If a cancellation is approved - we charge $60 per hour for every hour spent on your order up until cancellation and this amount will be deducted from your refund if we approve your cancellation.
If we do approve of your order cancellation and grant a refund. Your refund will be less any restocking fees associated with returning merchandise to our wholesaler, less freight costs associated with returning merchandise to our wholesaler and less our total hours spent on your order @ $60.00 rate.
You understand that in order to submit your order, you will be required to explicitly agree to abide by Policies contained in the Terms and Conditions section of the Liet Unlimited website. You also acknowledge that you have read, accept, and agree to abide by Liet Unlimited’s return, order, and shipping policies. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws, as applicable, regarding the sale and use of any item purchased from the Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.